Policy/Shipping/Returns & Exchanges
Our hair is the best quality money can buy, with the most up to date professional hand
tieing methods. Wash and air dry before first install. We want to make sure you receive the order you requested. Curl pattern may appear very different until after first wash.
Message us online for Customer Service - During Business Hrs M-F 9am-5pm (Central Time), Saturday 10am-12Noon (Central Time) , Sunday- CLOSED Or Email Using Contact Form Anytime!
All orders are shipped from warehouse. Processing Time: 2-4 Business Days
Delivery Time: 7-14 Business days, through DHL & USPS SHIPPING
INTERNATIONAL ORDERS TAKE AN ADDITIONAL 2-4 WEEKS DEPENDING ON CUSTOMS RELEASE. TRACKING NUMBERS ARE UPDATED BY OR BEFORE THE 7TH DAY OF BUSINESS VIA PAYPAL EMAIL. (UNLESS A DELAY IS STATED TRACKING IS ALWAYS SENT BY THE 7TH DAY)
IF YOU DO NOT RECEIVE YOUR TRACKING NUMBER BY THE 8TH DAY OF BUSINESS, PLEASE CONTACT!!!!
Customer Service
Returns & Exchanges
ALL SALES ARE FINAL!!
There are absolutely NO RETURNS, EXCHANGES, REFUNDS OR ALTERATIONS MADE (DOUBLE CHECK YOUR ORDER BEFORE PURCHASING). All items are inspected for quality before they are shipped out.